UA-123891645-1

Shipping & Returns

ORDERS: Items may be bought in box quantities only unless otherwise stated. Orders may be placed online, by phone to our toll free number (1-800-647-9390 Extension 115), by fax (662-652-3353), or can be placed with a Tremont Floral Supplies sales representative.

MINIMUM ORDERS: The minimum order is $100.00. 

SHIPMENT OF ORDERS: All orders will be shipped within 5 working days of receipt.  (Note:  The shipping department is only open Monday-Friday).  If an order is delayed for any reason beyond this, our personnel will notify you of the delay.  Tremont Floral Supplies uses Fed Ex Ground to ship, therefore most customers will receive their merchandise within 5 to 7 business days from the order date.

FREIGHT CHARGES: A flat 10% freight charge will be added to all orders, including backorders.  Also, if the order is shipped COD, the customer is responsible for the COD fee.

BACKORDERS: Backorders are shipped when goods become available unless canceled by the customer.

SHORTAGES OR DAMAGES: Please inspect merchandise immediately upon receipt. Any shortages or damaged goods will be corrected or replaced at no cost to the customer. All shortages or damages must be reported within 10 days or receipt in order to receive credit.

RETURNS: To return merchandise, you must contact our shipping department within 10 days of receipt of your order. Unauthorized returns will not be accepted. No credits will be given for partial box returns.

CREDIT: New accounts requesting net 30 terms should:

  1. Have been in business 3 years.

  2. Complete a Tremont Floral credit application.

Please call 1-662-652-3000, Extension 119 to obtain a credit application. Allow 2 to 3 weeks for credit check.